Frequently Asked Questions
General FAQs
How do I get pricing for the services I’m interested in?
We believe in total pricing transparency—no waiting days for a quote or playing email tag. Simply choose the services you want, enter your event date into our live rental calendar, and see your pricing instantly. You can even reserve online right then and there. Easy peasy!
💡 Pro tip: Booking multiple services together can unlock bundle savings—so you get more fun for less.How long does setup and breakdown take?
We like to arrive early so everything is ready well before the event begins. Setup usually takes about 60–90 minutes, and breakdown is a breeze at around 30–45 minutes.Do you travel to different locations?
Yes! We serve the entire Maricopa County area and include free delivery within 30 miles of zip code 85340. Need us to travel farther? Let us know, and we’ll provide a custom quote.Our venue requires a Certificate of Insurance. Can you provide one?
Absolutely! We’re a registered business in Maricopa County, Arizona, and carry full business insurance. If your venue requires a Certificate of Insurance (COI) or proof of business registration, we’ll be happy to provide it.What if I need to cancel or reschedule?
We know life happens! Our flexible cancellation policy offers partial refunds or rescheduling options for bookings canceled well in advance. Just reach out as soon as possible so we can help you find the best solution.Can I review the rental agreement before committing?
You bet! We believe in total transparency, and we encourage you to review our Contract Terms & Conditions so you know everything there is to know when booking your event with The Pose Garden.
Photo Booth and 360 Video Booth FAQs
How do the photo booths work?
It’s easy—and a whole lot of fun! Just grab your friends and some props, step in front of the camera, and strike a pose (or three). The screen will give you a quick countdown while showing a live preview, so you can perfect your smile or silly face. Snap! Snap! Snap! In seconds, your photos are ready - often before you’ve even left the booth. Instant memories, instant smiles!What about the 360 Video Booths?
Think red carpet meets music video! Step right up and onto the 360 platform—it’s your moment in the spotlight. For the best shot, we suggest standing back-to-back (but feel free to mix it up). Then it’s lights, camera, action! Dance, pose, spin, or strike your most epic move while our camera circles around you, capturing every angle in smooth, cinematic style. Once you step off, head to the sharing station to preview your masterpiece and instantly send it to yourself via text, email, AirDrop, or QR code. From there, you can post it straight to your favorite social media and let the likes roll in!How many photos can I take?
As many as your heart desires! All of our packages include unlimited photos during your event. If there’s a line, we might limit the number of shots per turn so everyone gets a chance in the spotlight—but don’t worry, you can always jump back in line for more fun!Do you offer digital copies of the photos?
Absolutely! Every package includes instant sharing via text, email, AirDrop, and touchless QR code right from the booth. After the event, you’ll get access to your own private online gallery to view, download, and share every photo taken that day.How many photos will be printed at the event?
Every guest gets their own keepsake - no sharing required! With the exception of our drop-off photo booth, all of our packages include unlimited prints, so everyone in the photo walks away with their own copy. If you’ve added our photo-strip guestbook option, we’ll also print a book copy of every photo for you to treasure long after the party’s over.Are props included?
Absolutely, with the exception of our drop-off booth (unless you've added a prop table to your package). We bring the fun with a colorful mix of hats, glasses, silly mustaches, lips-on-a-stick, handheld signs and more. Want props that match your theme? We can customize them for your event. Plus, we keep everything fresh and clean—props are sanitized before and during your event, and made from materials we can fully wash and disinfect. If the “No Props” experience is more your style, we're happy to leave the props at home.Can I provide my own props or backdrop?
Sure thing—but why would you when you almost always get our premium selections for free? We’ve got everything from glam backdrops to playful props ready to go. That said, if you have a very specific vision or theme, we’re happy to incorporate your custom props or backdrop into the setup.Will someone from The Pose Garden be at my event?
100%! Unless you have booked our drop-off booth experience, every photo and video booth package comes with a friendly, professional attendant to keep the fun going and make sure everything runs smoothly. They’re there to guide guests, hype up the crowd, and handle all of the tech so you can relax and enjoy your celebration.Can you print a logo on our photo strips?
You bet! We can design a custom graphic just for your event or work with a logo you already have. We also offer tons of elegant and playful templates for you to choose from. Just send us your logo in the right size and format, and we’ll make sure it shines on every print.Where can I use the booth?
Pretty much anywhere you’re celebrating! Our booths are perfect for weddings, birthdays, corporate events, graduations, reunions, trade shows, fundraisers—you name it. We work best indoors, but we can set up outside if the weather isn't above 85 degrees (we just need at least a 10' x 10' covered area and a flat, level surface). Just let us know the setup environment so we can make it picture-perfect.How much space is needed?
It depends on the booth you choose! Our open-air photo booths are the most flexible, fitting comfortably in spaces as small as 8’ x 8’ x 8’. Our 360 video booths need a little more breathing room—minimum 10’ x 10’—but we recommend 13’ x 13’ for the best spin-worthy video experience. Our enclosed booths are the roomiest of all, requiring at least 13’ x 13’ x 11’. Not sure? Tell us about your venue, and we’ll help you find the perfect fit.Do you offer Data Collection?
We sure do! For corporate events, marketing launches, and brand activations, our booths can double as data-gathering machines—capturing guest emails, phone numbers, and other details instantly on-site. Guests are still having fun and posing for photos while giving their info, so it never feels like “work” for them. After the event, all the info is neatly organized into post-event reports and data files, making it easy to follow up, thank your guests, and keep the conversation going long after the celebration ends.
Flower Wall FAQs
Are the flowers real or artificial?
Our blooms may be artificial, but they’re oh-so-gorgeous! We use only high-quality faux flowers and lush greenery in beautiful, on-trend color palettes. Unlike real flowers, they’ll never wilt, fade, or look tired—so your backdrop stays picture-perfect all event long. We use a variety of blooms and foliage to create walls that look rich, full, and photo-ready. Have a specific vision? Let’s chat—we love customizing designs to match your style.How big are the flower walls?
Our flower walls are a full 8’ x 8’ for maximum “wow” factor, but we can adjust them as small as 8’ x 2’ if needed to fit your space.How far in advance do I need to book?
For our Signature Collection rentals, we recommend booking at least 2 months in advance—especially during busy seasons. If you’re dreaming of a custom-designed flower wall, please allow at least 3 months so we can bring your vision to life with plenty of time for design, sourcing, and assembly.What events are suitable for a flower wall?
Pretty much any celebration you can think of! Our flower walls make stunning backdrops for birthdays, bridal showers, baby showers, weddings, corporate events, graduations, photo shoots and more. If it’s a special occasion, it’s a flower wall occasion.Can your flower walls be rented outdoors?
Sometimes, but not always. Because our walls are delicate and the Arizona sun can be fierce, we only offer outdoor rentals when temperatures are below 85°F and we require a backup indoor location in case of wind, rain, or extreme heat. Outdoor setups must be under a covering that extends at least 6 feet out to protect the flowers from the elements (we can provide a 10’ x 10’ white party tent for an additional fee). The flower wall also needs to be placed on a flat, level surface and securely backed against a wall or fence. The safety of you and your guests is a priority for us, and these stipulations help make that possible.I have my own sign—will The Pose Garden hang it for me?
Absolutely—we love the extra pop a sign adds! Just send us a photo and the weight of your sign before the event so we can prepare the right equipment. If it’s too heavy for our wall supports, we’ll work with you to find another safe and beautiful display option. And if you don’t have a sign, we’ve got you covered—we offer a variety of stylish signs in varying fonts, colors, and sayings to match your event style, which you can rent for much less than buying.Can I order a custom neon or wood sign through The Pose Garden?
Yes! We collaborate with trusted partners to create neon, wood or other specialty signs if you have something specific in mind. We’ll work with you to design exactly what you want and provide a quote before ordering. Because these are custom-made, payment is required in full upfront and is non-refundable.Can the wall be moved from our ceremony to our reception?
Once a wall is set up, it can only be taken down and reassembled by The Pose Garden crew—it’s not something guests or venue staff can move. If you’d like a wall in both spaces, we recommend reserving two separate walls for a seamless look and flow. If you really have your heart set on using one particular wall for both areas, though, we can relocate it during your event — note, there is a $150 location change fee for a team member to return and reposition the wall.
Audio Guestbook FAQs
What is an Audio Guestbook Phone?
It’s a vintage-inspired phone that lets your guests record messages live at your event. Instead of cramming a quick note into a paper guestbook, they can take their time and speak from the heart—sharing stories, well wishes, and laughs you’ll treasure forever. Add our video-enabled option, and you’ll see every smile, tear, and happy dance right alongside the audio.How does the Audio Guestbook work?
It’s as easy as 1-2-3!
1️⃣ Guests pick up the phone and hear your custom pre-recorded greeting.
2️⃣ They leave a heartfelt message, funny story, or even a little rant—up to 2.5 minutes long.
3️⃣ They hang up, and the phone is instantly ready for the next caller.
After your event, we’ll send you a private link with all the audio files to download, save, and share. You can even upgrade to our video-enabled audio guestbook to capture not just their voices, but every smile, tear, and laugh that comes with them.Can I use the Audio Guestbook outdoors?
Yes, but with a few precautions. The skies must be completely clear—rain, even a few drops, can ruin the phone. The phone must always be shaded and never used in temperatures above 90°F to avoid overheating. If the weather looks risky, we’ll help you find a safe indoor spot or a covered setup.Can the Audio Guestbook be used without power?
Absolutely! Our phones are battery operated and wireless, so you can take them just about anywhere—no Wi-Fi or outlets required. The battery lasts 12 hours, making it perfect for outdoor weddings, remote locations, and events where outlets are scarce. You can even move it between locations during your event—start it at cocktail hour, then relocate it to the reception so guests can keep the memories going all night.When will I receive my compiled audio messages?
On average, we deliver your audio files within 24 hours of your event—so you can relive those priceless moments almost immediately. Many companies make you wait weeks, but we know you can’t wait to hear them!
Champagne Wall FAQs
How many glasses can a champagne wall hold?
Our champagne walls come in two sizes—one holds 36 glasses, the other holds 55—so we've got a size to fit all.Do you provide the champagne for the wall?
We provide the gorgeous wall, you provide the bubbly! We’re happy to coordinate with your caterer or bartender so everything is perfectly set up and ready to serve.Do you provide the glasses for the wall?
We don’t supply the flutes, but we can recommend styles and sizes that fit our walls like a glove.Can the champagne wall be customized?
Absolutely, and we recommend it! We can dress it up with flowers, signage, or other décor elements to match your event’s theme and color palette.Can the champagne wall be used outdoors?
Yes! Our champagne walls work beautifully indoors or outdoors. Just let us know in advance so we can plan for weather, surface, and setup needs.Can the champagne wall be moved during our event?
For safety and liability reasons, only The Pose Garden team can move the champagne wall. If you’d like it relocated—say, from cocktail hour to your reception—we’re happy to make it happen! There’s a $150 location change fee for a team member to return and reposition the wall.
